Shipping policy

We strive to provide our customers with a smooth and efficient shipping experience. Our shipping policy, outlined below, details the shipping options, estimated delivery times, and other relevant information to help you better understand our shipping process.

Shipping Options

a. Standard Shipping: This option provides a cost-effective shipping method, typically taking 2-3 business days for delivery. b. Priority Shipping: This premium shipping option ensures the fastest delivery, with orders typically arriving within 1-2 business days.

Please note that shipping times are estimates and may vary based on factors such as holidays, weekends, and carrier delays.

Shipping Fees

Shipping fees are calculated based on the purchase amount relevant to your country. The shipping fee for your order will be displayed during the checkout process, allowing you to review and approve the charges before finalizing your purchase.

Order Processing Time

We process and ship orders within 1-2 business days of receiving the order. Please note that this processing time is in addition to the estimated shipping times mentioned above.

Shipping Destinations

We ship to addresses within Lebanon and selective Gulf Countries. If your desired shipping destination is not available during the checkout process, please contact our customer support team for assistance.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package until it reaches its destination.

Shipping Carriers

We utilize various shipping carriers to deliver our products, including UPS, FedEx, and DHL. The specific carrier for your order will be selected based on the shipping destination and the size and weight of your package.

Customs, Duties, and Taxes

For the select Gulf Countries orders, customers are responsible for any customs, duties, and taxes imposed by their country. These fees are not included in the shipping fees charged during the checkout process and may be collected upon delivery.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply in such cases.

Questions and Concerns

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help and ensure you experience a seamless online shopping.